User Support Agent


Our app, MyTherapy, helps people to safely and responsibly take their medication. With >1 million users, MyTherapy is one of Europe’s leading digital health offerings. We are helping a wide range of patients by reminding them to take their medication and enabling them to adopt a healthy lifestyle.

We offer you the opportunity to work independently within a young, multicultural, and highly motivated team. We are looking for problem solvers with a passion for good and effective communication: When users approach you, they will have questions or problems, when you close the case, they will be true MyTherapy fans.

As part of our team your tasks will include:

  • Acting as first point of contact for our user community and speaking as MyTherapy´s voice towards our users
  • Helping our users from around the globe by solving their problems, listening to their ideas and complaints and communicating effectively and respectfully
  • Coordinating feature requests together with our product development team, thereby supporting the continuous and user-centric improvement of MyTherapy
  • Shaping our communication strategy towards our user community

We would like to welcome you as part of our team if you…

  • Enjoy communicating with users of all age groups and backgrounds, solving their problems, and acting as their voice towards our product development team
  • Possess exceptional communication skills and composure, allowing you to adapt to different characters and produce user-focused results
  • Have first experience in community management and customer support
  • Have a strong sense of accountability
  • Possess strong Polish and English communication skills and good German skills

Do you have questions? Write us through or call us at +49 89 1222493-00. We are looking forward to hearing from you!