IT Support Specialist

Warsaw

At smartpatient, we've created a product that could have been dreamed up by Apple – beautiful, simple, efficient, and very useful. Our health app MyTherapy supports millions of users in managing their wellbeing, with constantly evolving features such as pill reminders and symptom-tracking. Join smartpatient and make a difference by maintaining and developing this award-winning app. As IT Support Specialist you will work on first line solving and diagnosing problems. You will have to keep records of all users' enquiries in Jira Service Desk. You will analyze and resolve most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem.

Your responsibilities:

  • Serve as the first point of contact for end users seeking technical assistance.
  • Perform remote troubleshooting through diagnostic programs.
  • Manage IT equipment stock

Tasks:

  • Providing technical support for end users via. different channels (AnyDesk, chat, on site)
  • Working on ticketing system to ensure issues meet SLA and escalating to 2 level support.
  • Writing guidelines, how to's
  • Preparing computers for end-users
  • Managing access to various IT systems
  • Keeping asset management up to date

Skills:

  • Good knowledge of Windows and macOS systems
  • Good English skills (B2/C1)
  • Good communication & troubleshooting skills
  • Basic knowledge of Windows Server roles (AD, DNS, File & Print Server)

Nice to have:

  • Experience in managing macOS via. Jamf Pro / Jamf Now
  • Experience working with ticketing system (eg. Jira ServiceDesk, ServiceNow, Redmine, Kayako)
  • Basic knowledge of network and endpoint security
  • Basic knowledge in Bash/Powershell scripting

Do you have questions? Write us through jobs@smartpatient.eu or call us at +49 89 1222493-00. We are looking forward to hearing from you!

Do you have questions? Write us through jobs@smartpatient.eu or call us at +49 89 1222493-00. We are looking forward to hearing from you!